Privacy Policy

This policy explains how the website drhitendrakgarg.com ("the website", "we") collects and uses personal information. The website belongs to the practice of Dr. Hitendra K Garg, Gastroenterologist and Hepatologist, who consults at Indraprastha Apollo Hospitals, Sarita Vihar, New Delhi 110076. We handle personal information in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

1. Information you give us

When you request an appointment, we collect the details you type into the form: your name, mobile number, the health concern you select, your preferred day and, if you choose, your email address and a message. Health details are sensitive, so please share only what is needed to arrange your visit. Do not send test reports or images through the form.

If you call or message us on WhatsApp, we receive your phone number and whatever you choose to share in that conversation.

2. Information collected automatically

• Analytics: we use Google Analytics and Google Tag Manager to understand which pages are read and whether visitors reach the appointment form. These tools use cookies and record information such as pages viewed, approximate location, device and browser type. They do not give us your name.
• Spam protection: the appointment form uses Google reCAPTCHA, which checks that the form is filled in by a person. Google's privacy policy applies to it.
• Server logs: like most websites, our hosting server keeps technical logs (IP address, date, page requested) for security.

3. How we use your information

• To call or message you back and arrange your appointment.
• To answer the question you asked us.
• To keep the website secure and to improve its content.

We do not sell your personal information, and we do not use your appointment request for advertising.

4. Who can see your information

• Dr. Garg's appointment team, to contact you.
• Our website and hosting service providers, who store the request and deliver it to the team by email. They may use it only for this purpose.
• Google, for the analytics and reCAPTCHA services described above.
• Authorities, if the law requires it.

5. How long we keep it

We keep appointment requests only as long as needed to arrange and follow up your visit, or longer if the law requires it. Medical records created during your consultation at the hospital are governed by the hospital's own policies.

6. Your rights

You can ask us to show you the personal information we hold about you, to correct it, or to delete it, and you can withdraw your consent to us contacting you. To do this, contact us using the details below. We may ask you to confirm your identity first.

7. Children

Appointment requests for a child should be made by a parent or guardian.

8. Links to other websites

Our pages link to other websites such as YouTube, Instagram, Facebook, LinkedIn and Google Maps. Their own privacy policies apply when you visit them.

9. Medical disclaimer

Articles on this website are for general education. They are not a diagnosis and do not replace a consultation. Submitting the appointment form does not create a doctor-patient relationship. In an emergency, go to the nearest hospital emergency department.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

11. Contact and grievances

For questions or requests about your personal information:
Email: drhitendragargmarketing@gmail.com
Phone: +91 89206 32657
Address: Dr. Hitendra K Garg, Indraprastha Apollo Hospitals, NH-19, Sarita Vihar, New Delhi, Delhi 110076